Error Were Sorry. Our System Is Down and Your File Did Not Upload. Please Try Again Later.
There are few situations more than alarming than being locked out of your ain WordPress admin dashboard. If you've encountered a bulletin reading "Sorry, yous are not allowed to access this page" when trying to log in, you know the feeling kickoff hand.
Fortunately, there are several solutions at your disposal for troubleshooting this error. With a fiddling patience, yous can clear up the mistake and get back to managing your WordPress site in no time.
In this post, nosotros'll dig into the "Sorry, you are not allowed to access this folio" error and what causes information technology to occur. And so nosotros'll walk you through the many potential solutions to help you find the one that addresses your specific state of affairs.
Allow's jump right in!
Understanding the "Pitiful, You Are Not Allowed to Admission This Page" Error
Although we're referring to information technology as an "error" for the purposes of this mail, the "Pitiful, y'all are not allowed to access this folio" message in WordPress is meant to be a helpful security measure.
Ultimately, seeing this notification merely means there's a permissions setting that'southward blocking yous from a certain surface area.
This becomes a problem when you're locked out of a role of your site that you should take permission to enter which, as an Administrator, is anywhere on the backend. When this situation arises, it is often following a recent update to a theme, plugin, or WordPress core.
You may see the "Sorry, you are not immune to access this page" message for a variety of reasons. It might be that WordPress doesn't recognize you as an Administrator. In other situations, the information independent in your site'southward core code or in a theme or plugin may not friction match what'southward in your database.
Additional causes include incorrect information in your wp-config.php file or a site that's running an outdated version of PHP. Whatever the source, this mistake may foreclose y'all from accessing the entire admin surface area or but a portion of information technology.
Since information technology's likely that you will not be able to access central settings via the dashboard, you'll need to use File Transfer Protocol (FTP) or phpMyAdmin to resolve this issue. Make sure to back upwardly your site and brush upwards on using these platforms before you dive into the troubleshooting process.
The about frustrating matter well-nigh encountering the "Sorry, yous are not allowed to access this page" notification is that information technology can exist difficult to pin downwards which of its causes are at play. Fortunately, at that place are many solutions you tin examination out to find the root of the problem.
How to Fix the "Deplorable, You Are Not Allowed to Access This Page" Error in WordPress (11 Potential Solutions)
Due to its many possible causes, the "Sorry, you are not immune to access this page" fault takes quite a chip of patience to resolve. This long listing of solutions may be intimidating but it too covers a variety of situations to assistance you find the right i for your site.
1. Restore a Previous Version of Your Site
The simplest and frequently the fastest manner to get dorsum into your WordPress dashboard is to restore your site to an earlier version. A recent change, such every bit an update, might be the crusade of the error you're seeing. Undoing your latest modification should enable you to admission your site again.
Kinsta clients have it piece of cake in this regard. You lot can restore a WordPress backup in your hosting business relationship with a single click:
The drawback to this solution is that you may lose your recent changes and volition take to find a fashion to accomplish your goals without causing the aforementioned mistake once again.
For this reason, you may want to restore your backup to a staging site instead. Yous can then test different modifications to determine what caused the problem. After uncovering the root of the outcome, yous tin disengage the troublesome alter to regain access to your site.
two. Disable All of Your Plugins
A specific change that may be causing the "Pitiful, you are not allowed to admission this page" message on your site is the contempo addition or upgrade of a plugin. If you suspect that this is the instance, your best grade of action is to disable your plugins one past ane.
In the upshot that you disable a plugin and the message goes away, y'all've found the source of the problem. Y'all can so troubleshoot the issue with that plugin (or do without it, if it's non crucial to your site's functionality).
Of course, if y'all're locked out of your dashboard entirely, this process gets a little catchy. You lot'll need to access your site using SFTP via a client such as FileZilla. Once yous've done so, navigate to wp-content and observe the sub-directory labeled plugins:
Enter this folder, and then rename your most recently-added plugin to something similar "plugin-name_old". Go back to your site and check to run across if the fault is resolved. If not, change the plugin'south proper name back and repeat the process with the side by side one.
iii. Activate a Default Theme
Yet another potential cause of this error is that you've recently updated or installed a theme. Your best bet for resolving this problem is to activate a default WordPress theme such as Xx 20 or Twenty 19.
To practise so without admission to your admin area, you'll need to use FTP once again. Connect to your server with FileZilla and then navigate to wp-content > themes:
The residual of the process is fairly similar to the i described to a higher place for disabling your plugins.
Rename the folder for your agile theme, and then return to your site and log in. You should see a notification telling you lot that the active theme is broken, and a default theme has been reactivated.
And so you can troubleshoot the theme. Your site should at least be accessible, albeit with the wrong theme activated.
four. Make Sure You're an Ambassador
Some other possibility is that your user role has been inadvertently changed and yous are no longer listed as an Administrator. This is a common problem with multisite installations. To determine if this is the example, you'll need to access phpMyAdmin and look for the wp_users tabular array:
Find your username and notation your ID. Then, navigate to the wp_usermeta tabular array and discover the wp_capabilties row:
If you lot take Administrator privileges, the meta_value in this row will read:
a:1:{due south:13:"administrator";s:i:"1";}
If your wp_usermeta table says something else, you can click on the Edit link and change it. Alternatively, yous tin can also create an entirely new Administrator business relationship from phpMyAdmin. To have this route, return to the wp_users table and click on the Insert tab at the acme of the table:
And then, fill in the fields with your new user data. Once you're done, click on the Get button and your new user should appear in the table. Next, you'll need to make a note of the ID for this business relationship and head back to the wp_usermeta table.
Click on Insert again, and fill in the resulting fields with the following information:
- Unmeta_id: Leave this field blank; it will be filled in automatically for you.
- User_id: Use the ID from the WP Users table.
- Meta_key: Prepare this value as "wp_capabilities".
- Meta_value: Add the line mentioned higher up.
You should now exist able to use your new credentials to log in to your WordPress admin expanse. Delete your old account or change its user function dorsum to Ambassador from the dashboard and delete the new 1 instead.
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v. Check Your Mistake Log to Pinpoint the Cause
A smart way to streamline troubleshooting any problem on your site is to check your server's error log. This may indicate plugin or theme compatibility issues, database errors, or problems with your site's files that are causing the "Sorry, you are not allowed to access this folio" message to appear.
How y'all view your server's error log will vary depending on who your hosting provider is. For Kinsta customers, this procedure is as elementary as logging into your MyKinsta dashboard. In that location, select the site that's experiencing problems and navigate to Logs:
Cull fault.log from the drop-down carte. If you see one of the causes of the alert in your log, and so you tin can go nigh fixing it. Otherwise, you'll need to attempt some other solution on this list.
6. Ensure That Your Database Prefix Is Correct
Every MySQL database has a prefix. If this one listed in your website's files doesn't friction match the i listed in phpMyAdmin, so you may meet the "Sorry, you lot are not allowed to access this page" message.
This tin can occur when migrating your site, including if you've used a local staging site for development and are at present moving to a live server. To cheque for discrepancies, y'all'll need to access your wp-config.php file.
You can practise this via SFTP every bit we've described in previous solutions. Once you're in your wp-config.php file, you should look for your database's prefix (the default is "wp_"):
And then, log in to phpMyAdmin and look at the prefixes for your database's tables. They should match the ones listed in your wp-config.php file, like in the image below:
If they don't match the prefix in your wp-config.php file, and so yous'll need to edit information technology then that they do.
seven. Look for Changes in Your wp-config.php File
On a similar note, you should besides look for any changes to your WordPress configuration file. This is especially true if you lot were editing this file shortly before you received the "Deplorable, you are not allowed to access this page" message or if you lot suspect that your WordPress site has been hacked.
Yous tin can access your wp-config.php file using SFTP and look for anything that seems amiss. Still, this process is much easier if you lot have some kind of file integrity monitoring or alter detection feature in identify.
8. Upgrade to the Latest Version of PHP
If your WordPress site is running an outdated version of PHP, this could be the source of your troubles. With that said, even if upgrading PHP doesn't solve this issue for y'all, it should improve your site'south overall security and functioning.
Before you get-go the upgrade process, create a backup of your site. You tin do this manually or from your MyKinsta dashboard, fifty-fifty if you're locked out of your admin expanse. In one case you've saved your backup, y'all'll want to exam to see whether your account is compatible with the latest version of PHP. 1 manner to practice this is with a WordPress staging site.
Assuming that all goes well, y'all can run the update. Kinsta customers can easily do and so by logging into the MyKinsta dashboard and navigating to the relevant site. Then become to Tools > PHP Engine > Modify, and select the newest version from the driblet-downwards bill of fare:
If you're with some other provider, you lot may be able to follow a like procedure via your own command panel. Information technology's recommended that you lot contact your web host for more data.
nine. Evaluate Your File Permissions
It'due south also possible that your site's file permissions accept been tampered with. In this instance, WordPress may consider you unauthorized to view certain areas of your site, fifty-fifty if you're still listed as an Administrator.
To cheque your site's file permissions, y'all'll need to utilise SFTP to admission your server. In one case you're logged in, enter the public_html directory and bulk-select wp-admin, wp-content, and wp -includes. Right-click on these folders and choose File Permissions:
In the resulting window, brand sure the following options are selected:
- The Numeric Value is set to 755.
- Recurse into subdirectories is checked.
- Utilize to directories but is selected.
Click on OK when you're done. Then, highlight all the other files in public_html, right-click on them, and select File Permissions again:
This time, prepare the options in the permissions window to the following:
- The Numeric Value should be 644.
- Recurse into subdirectories should still exist checked.
- Apply to files only should exist selected.
Then, return to your site to come across if this solves the problem and the "Sorry, yous are not allowed to access this page" message is gone.
10. Create a New .htaccess File
If none of the above strategies have worked, yous may need to reset your .htaccess file. To practice so, launch FTP and navigate to your public_html folder. You should run into your .htaccess file there, merely if you don't, follow instructions for showing hidden files in FileZilla.
Next, you'll need to rename your existing .htaccess file, similar to how we renamed plugin and theme files in earlier solutions. Something recognizable such as .htaccess_original or .htaccess_backup is ideal.
Then, right-click on the file and select Download. Open the file in a text editor and replace its contents with the following:
#Brainstorm WordPress RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [50] RewriteCond %{REQUEST_FILENAME} !-f RewriteCOnd %{REQUEST_FILENAME} !-d RewriteRule . /alphabetize.php [L] #END WordPress Rename this file .htaccess and upload information technology to your server. If this file was the source of the "Sorry, yous are non allowed to access this page" error, then it should now be fixed.
11. Reset Your WordPress Site
In the worst-case scenario, there may exist an installation issue. To fix it, y'all'll accept to reset your WordPress site. It'south vital that you accept a recent backup y'all can restore after this process is consummate, every bit resetting your site volition cause you to lose all posts, pages, and user comments.
There are several methods for doing this, including via your MyKinsta dashboard, using a WordPress plugin, and past using WP-CLI (the WordPress command line). It'southward best to relieve this route as a last resort, so you don't risk losing your site'due south content.
Summary
Being locked out of your admin dashboard in WordPress is nerve-wracking, to say the to the lowest degree. Quickly finding the correct solution to the "Sorry, y'all are non allowed to access this page" mistake is vital to both your site and your peace of mind.
In this post, we covered a wide range of possible causes and fixes for this issue. Allow's recap them quickly:
- Restore a previous version of your site.
- Disable all of your plugins.
- Activate a default theme.
- Brand sure you're an administrator.
- Check your error log to pinpoint the cause.
- Ensure that your database prefix is correct.
- Expect for changes in your wp-config.php file.
- Upgrade to the latest version of php.
- Evaluate your file permissions.
- Create a new .htaccess file.
- Reset your WordPress site.
Happy fixing!
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Source: https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/
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